CONTACT US	PRIVACY	SHIPPING AND RETURNS

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Important Privacy Information - Especially for Plain Text Readers Hi [Recipient Name], This message is particularly important for those of you reading this in plain text, which often means you're using an older device. We know that users like you are often more interested in privacy policies and how companies manage their data. Your Account is Secure Right now, your account is 100% secure and there have been no breaches. We're committed to being proactive about your privacy, taking preventative measures to safeguard your data. Why We're Contacting You We believe in transparency and want to ensure you have all the information you need to stay safe online. While we employ the latest security measures to protect your account, it's equally important for you to be informed and vigilant, especially if you're using an older device. What to Do if You Suspect an Issue In the unlikely event of a security issue, we want you to be prepared. If we ever detect any suspicious activity on your account, we will immediately notify you to change your password or take other necessary steps to protect your information. Here are some potential triggers for security alerts: Suspicious login attempts from an unrecognized device or location. Changes to your account settings that you did not authorize. Potential unauthorized access to your personal information. Proactive Security Measures We take a proactive approach to security, constantly monitoring our systems and implementing the latest security protocols to protect your data. This includes: Robust encryption to safeguard your personal and financial information. Strict access controls to limit access to your data. Regular security audits to identify and address potential vulnerabilities. Comprehensive incident response plans to handle any security incidents swiftly and effectively. Your Orders are Safe We want to assure you that your orders with Cosabella are completely safe. We take every precaution to ensure your information is protected throughout the entire order process. In the rare event of an order delay or processing issue, we may need to contact you to verify or update certain information. This may include: Confirming your shipping address Clarifying order details Providing updates on the estimated delivery time Important Security Reminder Please remember that we will never ask you for sensitive information such as your credit card number, expiry date, or CVV via email. Protecting Your Data is Our Top Priority At Cosabella, we take data security very seriously. We have implemented robust measures to protect your information, including: Multi-Factor Authentication: Add an extra layer of security by enabling multi-factor authentication on your account. Strong Password Policies: Use a strong, unique password for your account and change it regularly. Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities. Incident Response Plans: We have well-defined incident response plans to handle any data breach or security incident. Even though you are 100% safe, this is important - in this event we may also ask you to: Take Action Now: Click on the following link to verify your account: https://www.cosabella.com/account/login Follow the on-screen instructions to complete the verification process. As a heads up: We will also try to inform you of any suspicious activity on your account. Here's an example of what that might look like: Recent Activity Summary: Date: [Date of suspicious activity] Time: [Time of suspicious activity] Location: [Location of suspicious activity] Device: [Device used for suspicious activity] Action: [Description of suspicious activity, e.g., login attempt, password reset request, etc.] If you do not recognize this activity, please reply to this email with the subject line "Unauthorized Access" and we will take immediate steps to secure your account. We may also ask you to take the following Additional Security Measures: Change your password: Choose a strong, unique password that is at least 12 characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols. Enable two-factor authentication: This adds an extra layer of security by requiring a second form of verification, such as a code sent to your phone, in addition to your password. Thank you for your attention to this important matter. We are committed to protecting your privacy and ensuring a safe and secure online experience. Sincerely, The Cosabella Team Review your account activity regularly: Monitor your account for any suspicious transactions or login attempts. Your Security is Our Priority: At Cosabella, we take the security of your information very seriously. We're committed to employing the latest security technologies and best practices to protect your data. If you have any questions or concerns about your account security, please don't hesitate to contact us . Thank you for your prompt attention to this matter. Sincerely, The Cosabella Security Team. If we detect unusual activity on your account. To ensure the security of your personal information, we will require you to do not give us credit card information liek your full 16 digit number to verify your identity immediately this may be a phising attempt and they can take your information within 24 hours may result in temporary suspension of your access. **Take Action Now if we ever have an issue:** 1. **Click on the following link to verify your account:** https://www.cosabella.com/pages/contact-us 2. **Follow the on-screen instructions to complete the verification process.** **What triggered this alert?** - **Suspicious login attempts from an unrecognized device or location.** - **Changes to your account settings that you did not authorize.** - **Potential unauthorized access to your personal information.** **Protecting Your Data is Our Top Priority** At Cosabella, we take data security very seriously. We have implemented robust measures to protect your information, including: - **Multi-Factor Authentication:** Add an extra layer of security by enabling multi-factor authentication on your account. - **Strong Password Policies:** Use a strong, unique password for your account and change it regularly. - **Regular Security Audits:** We conduct regular security audits to identify and address potential vulnerabilities. - **Incident Response Plans:** We have well-defined incident response plans to handle any data breach or security incident. **Your Cooperation is Crucial** We understand that this request may seem inconvenient, but your security is our utmost concern. By verifying your account, you are helping us protect your personal information and maintain a secure environment for all our users. If you have any questions or concerns, please contact our support team immediately at eshop@cosabella.com. Thank you for your prompt attention to this matter. Sincerely, The Account Security Team

Cosabella

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